How It Works
Report submission and dispute resolution process
Cannabis Risk Alert provides a transparent, structured process for reporting and resolving unpaid invoices in the cannabis industry. Below you will find a step-by-step overview for both reporters and companies.
How It Works
Steps for submitting a delinquency report against a company.
Step 1
Submit a Report
A user submits a report and uploads an invoice that is at least 90 days past due. Once uploaded, the invoice is not visible to the public.
Step 2
Moderation Review
Our team reviews the attached invoice to confirm it is complete and can be verified. This process may take up to 72 business hours before anything is published.
Step 3
Public Profile Update
If the invoice is approved, we update the company's public profile with the reported information. If the invoice is inaccurate, incomplete, or cannot be verified, it is rejected and no update is made to the public profile.
The person who submitted the report will be notified whether:
- the invoice was approved
- the invoice was rejected
- more information is needed
Step 4
Dispute or Correction
The company owner or administrator can submit a dispute or correction request if the invoice information is inaccurate. Once an invoice is disputed, the person who submitted the report has 30 days to respond.
Dispute Process
Steps for companies to challenge or correct a reported invoice.
Step 1
File a Dispute
The company of record can dispute any invoice if the information is incorrect, inaccurate, or needs correction.
Step 2
Response Period
The company that filed the report has 30 days to respond and confirm the accuracy of the invoice.
Step 3
Paid or Settled Status
If the invoice is paid or settled:
- Paid in full invoices are removed from the public profile
- Settled invoices remain visible but are clearly marked as Settled
Step 4
No Response
If no response is received within 30 days, the invoice is marked as Unverified and removed from the public profile.